State Farm® Insurance Agent Alex Prado

"(Translated by Google) Excellent attention and above all great human quality. Alex made me feel like part of his family and each of the policies he recommended tailored to me and my family's needs. (Original) Excelente atención y sobre todo gran calidad humana. Alex me hizo sentir como parte de su familia y cada una de las pólizas que me recomendó se ajustaron a mis necesidades y las de mi familia."

"If you want to be called and texted multiple times per week begging for your business, then this is the agent for you. February of 2022, I found this agent on the State Farm website. I called for a renters insurance quote and was happily given one. When prompted on switching car insurance to this agent, I stated not at this time but when I was interested that I would call back and work it out. I was called back 10 mins later by the same gentleman (Jay Meraz) in an attempt get my business. I again stated that I would call back when I was interested. (I was in the process of moving in and very stressed). I was called again about three hours later by the same gentleman and told him to call me next week. During work, he called and stated that he had "many concerns" about my insurance policy. (A policy this agent has never had and never will have). I called my agent back home and was assured that all is well with my policy. I called and spoke to Ms Alex and instructed her to have remove my number from her call list and demand that the Jay or anyone from this office never call me again. Guess who decided to call again yesterday? JAY! After hanging up on him again, I called the agency back to complain. I was met with "you've never been a customer with this agency" and after being interrupted mid sentence twice, "you're being quite rude, corporate will be calling and dealing with you". Don't worry about corporate calling me, they already have the recording of your unprofessional phone call... I've never seen such unprofessional from a business or lack of accountability from a business owner. If you want to keep your sanity, avoid this business like plague."

"I had a great experience coming here for my insurance. Specially with Jair, he was very nice and friendly. He had really good knowledge about his job and was of great help. I would definitely call or go back to the office to speak with him about any questions in the future."

"Alejandra is the best insurance agent I’ve ever dealt with!!!! I use to think that paying for a quality insurance agent was a waste of money, but then I started using Alejandra’s State Farm Agency and my mind has been blown! This woman is always here for me to remind me of my payments if I’m past due, she always gives me the best advice when it comes to how I should handle different situations with my car or home. She has honestly won my business for life. This last time I was in a car accident, she guided me step by step with reliable trusting advice on how I should handle my claim. It doesn’t seem like a big deal until you’re faced with an accident and not know where to turn. She is the ultimate level of impeccable customer service, and I have never met an agent that treats me like they are taking care of a family member until I started using her agency. This woman is so quick with her responses and never leaves me left on read!!! Thank you so much Alejandra for treating my well being like I’m your cousin. I LOVE YOU!!!"

"I recently switched agents, and since doing so I have had nothing but great customer service. So far it has NOT been difficult at all to reach someone for support and in my experiences, they've always been polite, resourceful, and knowledgeable which is all I can really ask for. I had to buy renters insurance for the first time, and within the first month, the apartment complex had already reached out about a possible discrepancy in my insurance policy and threatened to fine me. Jennifer R. was very helpful and patient in assisting me to resolve the concern. She even went so far as to contact the apartment's leasing consultant herself and kept me in the loop so that I could stay up to date but not have to play middle man. The issue has since been resolved, and I have had nothing but pleasant experiences with this office."