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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patricia Gutierrez

December 4, 2024

5  out of  5
rating by Patricia Gutierrez
"Excelente atención muy amable y me solucionaron mis dudas Estoy feliz"
We responded:
"Muchas gracias por tu alta calificación te apreciamos mucho y estamos para ayudarte en tu seguro de auto ✨✨✨"
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Annette De Lira

November 23, 2024

5  out of  5
rating by Annette De Lira
"FANTASTIC service and attention from Alex and her team! Insurance is such a pain so why not let someone else handle your headaches and leave it to Alex’s crew to get you right! A simple quote for home insurance turned into auto and business and other personal policies and referrals! Within 2 weeks I had everything moved over to Ale’s office and what a breeze has it been. I was able to get honest quotes and comparisons and I’ve been informed every step of the way - thanks to them I now finally feel I understand what we pay for and what I’m covered for and how to utilize the services as well as the benefits of our coverage. This experience has definitely been a great one! Everything has been hassle free and very personable. A very tailored and polished experience to say the least! I 100% recommend Alex Prado’s agency to anyone!"
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Maria Cubas

November 20, 2024

5  out of  5
rating by Maria Cubas
"I'm not too good with technology, Jenny was very patient and calm walking me through the beacon activation. Everything easy and smoth, I give her a 5 🌟 🤩"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Alex Prado State Farm Insurance is here to help you make the insurance process set up easy and smooth! "
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Ivan Tudon

November 8, 2024

5  out of  5
rating by Ivan Tudon
"Jenny was great. Made the process super quick and easy. Gave me a great rate."
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A Lopez

October 28, 2024

5  out of  5
rating by A Lopez
"I had an outstanding experience with my State Farm agent, Alex! From the moment I reached out, Alex was incredibly helpful and attentive to my needs. He guided me through the process of obtaining my life insurance policy, ensuring I understood every detail. What impressed me the most was how he took the time to quote me for car insurance as well. Thanks to his expertise, I ended up saving a substantial amount of money! Alex’s professionalism and dedication to helping his clients truly set him apart. I highly recommend him to anyone looking for insurance solutions. Thank you, Alex, for making this process smooth and beneficial!"
We responded:
"Alejandro thank you for trusting me with your life insurance application. I am highly impressed with your decision to take action and leave a legacy to your loved ones in case of a sudden death. Alex Prado State Farm is focused in helping you navigate and simply what life insurance can do for you and your family, please share the knowledge and let anyone you know this process is super simple! Take Care and thank you for this High Google Review! "
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maria gabriela raga monteverde

October 24, 2024

5  out of  5
rating by maria gabriela raga monteverde
"Tengo muchos años con ellos y super confiables y rápidos para resolver problemas. Me atiende Jenny 🫶🏻 y estoy muy contenta con su atención"
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Maritza Rangel

October 11, 2024

5  out of  5
rating by Maritza Rangel
"Alex personally helped me, she did everything to help me get the best rate possible! She was in constant contact with me with all the updates regarding my quote. Very professional!"
We responded:
"Alex Prado- State Farm Insurance Agent, Dallas TX Thank you, Maritza for your kind words! We're so glad to hear that WE provided great service, and we were helpful throughout your insurance experience. We're always here to assist with any of your insurance needs—don't hesitate to reach out if you need anything! #StateFarm #CustomerService #DallasInsurance #HereToHelp #InsuranceAgent""
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Evelyn Chafetz

October 7, 2024

5  out of  5
rating by Evelyn Chafetz
"Jenny was very nice and helpful. Thank you!"
We responded:
"Evelyn thank you for your high review and it was great meeting you in person! Jenny is happy to help, and we look forward to managing your auto and condominium policy for many years to come! Alex Prado State Farm Insurance takes pride in helping you!"
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Delia Johnson

October 7, 2024

5  out of  5
rating by Delia Johnson
"Great customer service! Friendly and respectful! I have been with Alex for many years"
We responded:
"Delia thanks for your positive feedback is easy to work with you because you understand the public! You too are friendly and respectful, and we take delight in helping you! Alex Prado State Farm is here for your renter's insurance needs! Low price and Valuable Service!"
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Desiree Stevens

October 5, 2024

5  out of  5
rating by Desiree Stevens
"Had the best experience with Alex herself today! I love a company that doesn’t give me such a hassle and is completely honest! Alex helped me big time! I’m saving so much more switching from Allstate to State Farm!"
We responded:
"Thank you Jay we totally love your feedback and how you understand how insurance works. Our office goes above and beyond to give you more coverage in case there is a time of need. Alex Prado is a high rated office and so is my team. Auto and home are one of the biggest assets will own we appreciate your business! "
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Juliann Burns

October 4, 2024

1  out of  5
rating by Juliann Burns
"Unfortunately I had less than happy experiance with this agency. They will not answer questions. They will not call back when you leave a message. When renewal came up I checked their rates which were much higher than Allstate. I requested that they not renew my policies. It was only after I told them not to renew that they called to try and "get my rates down" and "make sure ALLSTATE was a good company, lol. When I received my cancellation letter from State Farm it had the date of 10/5. The policy expires on 10/6. I asked the agent why the difference in dates. I did not want to be without insurance for 24 hours. They gave me a run around and told me it was correct. I eventually had to call the 800 number for customer service at State Farm to get them to cancel my policies correctly and file a complaint on this agency. State Farm called the agent to find out why and had them correct the issue to cancel on 10/6. Simple questions gets you a run around with this agency. The only straight answers I could get was from State Farm itself. State Farm is great this agent is terrible."
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Camila Frias

October 3, 2024

5  out of  5
rating by Camila Frias
"muy bueno jair☝🏻"
We responded:
"Gracias Camila y si Jair es super bueno en su talento al servicio al cliente y es un honor poder atenderle. Mandenos a todos su colegas y amigos ya que Jair estara listo y gustoso para ayudarle. Alto servicio y precios honestos! Alex Prado State Farm es una agencia integra!"
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Roxana Labra Jaimes

September 17, 2024

5  out of  5
rating by Roxana Labra Jaimes
"Jenny was very informative and answered all the questions I had regarding my policy. She explained all of the coverages and helped me make some great changes. So far my experience with statefarm has been great!"
We responded:
"Roxana thank you so much for your 5-star Google Review! Jenny is such an amazing team member, and she enjoys helping customers navigate through their auto policy. Your preference is greatly appreciated, and we enjoy getting to know customers and their life event changes! Go Jenny at Alex Prado State Farm"
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Armando Gonzalez

September 16, 2024

5  out of  5
rating by Armando Gonzalez
"Jenny was great . She help me I ask lots of questions about getting insurance on my 2 cars She did not mind . I will recommend my friends to her . 5 *****"
We responded:
"Thank you Armando and yes Jenny goes above and beyond to help customers and we appreciate your business. Alex Prado at State Farm ready to rate and review customers "
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Carmelys Pire

September 9, 2024

5  out of  5
rating by Carmelys Pire
"Jenny fue de gran ayuda para hacer mi aseguranza. Tiene mucho conocimiento y es muy amable, Gracias🫶🏻"
We responded:
"Muchisimas gracias por tu calificacion y si Jenny se esfuerza mucho para ofrecer su mejor conocimiento y entrenamiento a sus clientes. Me da mucho gusto que le des 5 estrellas ya que esta la motiva mas en su crecimiento como representante y persona. Alex Prado State Farm es una agencia bilinguel y hablamos espanol. buscamos como ahorrarte y brindar mas valor a tu poliza! #StateFarmAlexPrado #SeguroenEspanol #StateFarmAddison #StateFarmDallas #GalleriaDallas "
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carlos garcia

September 9, 2024

5  out of  5
rating by carlos garcia
"Excellent service"
We responded:
"Thank you, Carlos, for your POSITIVE GOOGLE REVIEW! We are happy to help you set up your auto and extra benefits and features bundle! Car insurance is not just car insurance it can be expensive if you have a terrible accident! Alex Prado is here to help you in a friendly way! "
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mitch d

September 6, 2024

5  out of  5
rating by mitch d
"Jair Meraz, was a huge help! My father worked with him and highly recommended working with Jair. I called and saved me a bunch of money from switching from progressive! I highly recommend working with as well, very professional and takes the time to ask all the questions. I appreciate the time he took to connect and to help me out."
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Bevin M

August 26, 2024

5  out of  5
rating by Bevin M
"Jenny has been such a help. Very knowledgeable, friendly, and polite. She remembers me from previous conversations and follows through on her follow-ups."
We responded:
"Bevin thank you for your 5 star ⭐️ review Jenny is a kind and knowledgeable team members and she enjoys helping out customers! Follow ups are highly important and other companies cannot call you back but our local office can answer will at Alex Prado State Farm insurance we are here to look out for your auto and home insurance needs #AlexPradoStateFarm "
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Candida Rodriguez

August 16, 2024

5  out of  5
rating by Candida Rodriguez
"Great customer service from Jay!"
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Anderson SanTa

August 14, 2024

5  out of  5
rating by Anderson SanTa
"Jenny just helped me get insurance. She was super patient and made sure to answer all my questions. Definitely would recommend to anyone young needing insurance"
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Cathy Murphy

August 14, 2024

5  out of  5
rating by Cathy Murphy
"Great customer service! Every time I call I speak with a person and they address all my concerns and questions in a timely manner."
Profile photo of Silvia Amparo Hernández Álvarez

Silvia Amparo Hernández Álvarez

August 14, 2024

5  out of  5
rating by Silvia Amparo Hernández Álvarez
"Excelente atención y seguimiento de mis seguros del señor Jair y la señora Prado, no duden en confiar en ellos para sus seguros de automóvil y casa."
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Luis Chabes

August 12, 2024

5  out of  5
rating by Luis Chabes
"I had a fantastic and smooth experience working with my agent, Jair Meraz! I was looking for an individual auto insurance plan and his service was nothing short of exceptional. His expertise and care for what I needed really stood out to me along with how well he communicated every detail. Thank you for all your help Jair! I highly recommend letting him helping you find your insurance needs."
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Jose Hernandez

August 12, 2024

5  out of  5
rating by Jose Hernandez
"Jair Meraz has helped my self and my family multiple times. Jair always has a good attitude and keeps his word. Jair has shown that he is a dedicated and hard worker and exceeds my expectations in order to help and do what is best for his customer! Best service ever!!"
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Rishit Rana Magar

August 9, 2024

5  out of  5
rating by Rishit Rana Magar
"Jenny was amazing! She made everything fast and easy, and the best part was that it was very reasonably priced. On top of that, she was very responsive. Thanks to her for making everything so smooth!"