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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Catherine Passano

Catherine Passano

September 7, 2023

5  out of  5 rating by Catherine Passano
"This is the best customer service I have ever received in my life. Ms.Prado took very good care of me. She went above and beyond and was very patient within helping me find the best deal in my situation. Took care of my insurance needs. Best insurance agent by far. Honest and trustworthy. Thank you Alex We appreciate your hard work! Highly recommend! Most Agents try to make a sale but this agent is a one in a million! best agents out there without a doubt! I called five different insurance companies and none of them even in the slightest compared to Ms. Prada service. It was a pleasure being serviced by Ms.Prada, without her I wouldn’t be able to have the best deal for my very own first car. State Farm is lucky to have such a great employee !!!"

Mireya Antunez

August 10, 2023

5  out of  5 rating by Mireya Antunez
"Had an amazing experience with Jaír he helped me get a life insurance and really took the time to break everything down and get a full understanding towards finding the best policy for my plans!"

eric parder

July 6, 2023

5  out of  5 rating by eric parder
"Hello this is Bernard Kunkel & i just wanted to recognize a few Agents in Alex Prodo State Farm 1st Jenny she went above & beyond to help me when my toes were amputated & money was tight. She put me on a plan which has helped me catch up & keep my insurance. She also showed me ways to get my payment lower with out losing much ins. 2ndJay when Jenny was busy & couldn't help me he steped right in with his knowledge & got things taken care of. 3. The newest member to the team Edwin helped me yesterday.He helped like he had been there forever So with this team at her side i truly believe Ms Prado will be one of the leading State Farm offices in Dallas in no time."

Mariely Nahirith quintana gomez

June 16, 2023

5  out of  5 rating by Mariely Nahirith quintana gomez
"(Translated by Google) My husband and I just insured our vehicles with State Farm. The representative who attended me was Jair Meraz, in addition to being a very pleasant and polite young man, he has been totally diligent in each of the requirements that I asked of him. He explained each process for my new insurance policy in detail, and the process was very quick and easy. I am extremely grateful, and I appreciate your quality care. Recommended (Original) Mi esposo y yo acabamos de asegurar nuestros vehículos con State Farm. El representante que me atendió fue Jair Meraz, además de ser un joven muy agradable y educado, ha sido totalmente diligente en cada uno de los requerimientos que le pedí. Me explicó en detalle cada proceso para mi nueva póliza de seguro, y el proceso fue muy rápido y sencillo. Estoy sumamente agradecida, y valoro su atención de calidad. Recomendado"

Hanna Iyassu

May 21, 2023

5  out of  5 rating by Hanna Iyassu
"The folks here are great to work with. Jay is the best. He presented me with insurance options that best meets my needs, and with a great rates!!! He always responds quickly to my questions and concerns. I highly recommended this agency."

M Mckernan

May 11, 2023

5  out of  5 rating by M Mckernan
"I wanted to tell you how much I appreciate Jenny answering all my questions and going thru everything with me step by step on my policy. I would have been lost without her help...thank you!"

Harold Perez

May 1, 2023

5  out of  5 rating by Harold Perez
"Top Notch Service!"


April 22, 2023

5  out of  5 rating by Andrew
"Jair and Jenny are the most helpful insurance agents I have ever dealt with. They are honest and up front with everything. They actively look for the best rates and coverage annually and are always looking out for the customer. They are hard working professionals, but even more than that they are great people."


April 14, 2023

5  out of  5 rating by Christina
"Jay was good at helping me get auto insurance and told me about the other insurance that State Farm offered. Enjoy working with him made it easy for me"

Christine Solis

April 6, 2023

5  out of  5 rating by Christine Solis
"Jair was very helpful when I called in to have my auto deductible lowered. He swiftly was able to give me the pricing and set up for it to be added changed upon my renewal date. He was courteous and polite throughout our interaction, and I will gladly call in for any additional needs that may arise in the future."

Yihan Gao

April 5, 2023

5  out of  5 rating by Yihan Gao
"Great customer service!"


April 3, 2023

5  out of  5 rating by Malsiver
"The level of service I receive is top notch anytime I have a question they are quick to respond and have always given comprehensive information and offer additional support and if they are unable to fix it they are always happy to connect me with the right person or service that can 10 out of 10 definitely recommend 👍"

Simplii Dior

April 3, 2023

5  out of  5 rating by Simplii Dior
"Jenni did an awesome job getting my insurance down here from Detroit. She was patient, professional, as well as equipped to help/handle any questions I had. Grateful to have done business with her."

Luis Capuchino

April 2, 2023

5  out of  5 rating by Luis Capuchino
"Alex helped me understand my life coverage and his very nice he very polite"

Rosario Hernandez

March 29, 2023

5  out of  5 rating by Rosario Hernandez
"Jay, I want to take this time to really show my complete appreciation to you in taking the time in giving me the best customer service! I know I'm a very complicated customer and also extremely hard to get a hold of. I appreciate you in not giving up on me and always making sure I'm up to date with my insurance. you show it through all the messages, emails, calls, and voicemails you send out. Like I mentioned over the phone thank you for reaching out to me through text message, it's alot easier and faster for me to get your notifications. I myself work in customer service, and can truly say Alex Prado has a keeper in her team!! 👏 Because of Jay and Alex I can honestly say I would recommend anyone in need of insurance!!!!"

Sebastián Rodríguez

March 28, 2023

5  out of  5 rating by Sebastián Rodríguez
"Amazing service! Everyone is very professional, especially Jair , who helped me with my life policy ! 10/10"

Emily Urbina

March 28, 2023

5  out of  5 rating by Emily Urbina
"Jaír helped me so much with the life policy. He was very nice, helpful, and answered all my questions. Great service!!"

Anya Rodriguez

March 28, 2023

5  out of  5 rating by Anya Rodriguez
"Jay helped me out today and he did a fantastic job answering all my questions and concerns. I am very happy i chose this company and look forward to working with them"


March 24, 2023

5  out of  5 rating by Elliah
"My husband and I started here with just one policy for auto. They’re so great and attentive that we put the decision for life insurance as well. Now I am telling friends and family about them. Any questions you have that you’re not familiar with they take the time to go over it with you. Literally, they put your interest at first. Jennifer has helped me the last couple times and she is great. The whole office is attentive, professional, respectful, and get things done."


March 24, 2023

5  out of  5 rating by MARITZA MIRANDA
"(Translated by Google) Super friendly, they called me to explain my policies in detail. The boy who attended me, Jay, clarified all my doubts, very kind, thanks for your help. (Original) Súper amables , me llamaron para explicarme mis pólizas detalladamente . El muchacho que me atendió Jay aclaro todas mis dudas muy amable gracias por su ayuda ."


March 10, 2023

5  out of  5 rating by A C E
"Good insurance agents to work with."

Juan Garcia

March 1, 2023

5  out of  5 rating by Juan Garcia
"(Translated by Google) Excellent attention and above all great human quality. Alex made me feel like part of his family and each of the policies he recommended tailored to me and my family's needs. (Original) Excelente atención y sobre todo gran calidad humana. Alex me hizo sentir como parte de su familia y cada una de las pólizas que me recomendó se ajustaron a mis necesidades y las de mi familia."

Paola Rodriguez

January 14, 2023

5  out of  5 rating by Paola Rodriguez
"Jay informed me about my account, he was able to get me a better low rate with more coverage. Amazing service!"

Juan Torres

December 19, 2022

5  out of  5 rating by Juan Torres
"Made getting insurance on my vehicle very easy, quick and a great rate! Thank you to Jay for being super helpful he was patient and knowledgeable answering every question i had. definitely will be recommending to my family and friends."

Jose Morales

December 15, 2022

5  out of  5 rating by Jose Morales
"(Translated by Google) Mr. Alex helps me a lot with the paperwork (Original) El señor Alex me ayuda mucho con el papeleo"